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By implementing Numara Track Service Organization solution, Sportingbet is able to easily automate its ITIL processes.

Reading, UK, 22nd September 2008: Numara Software, Inc., a principal in service writing writing writing counter organization solutions, today announced that it has won a major new treaty with planet leading online laying a bet company, Sportingbet who are a fast growing, publicly listed organisation trading on the UK AIM market.

Sportingbet spans 30 different markets across Europe, Australia, Canada and South America and offers a wide choice of products, including the reward winning Sportsbook creation and casino, poker and virtual games. Over the coming months Sportingbet self-control start to implement Numara Track 8, an advanced and adaptable Service Organization Platform, which is ITIL verified, throughout the organisation.

Numara Track 8 was chosen over and above a numeral of other service writing writing writing counter solutions in an extremely rigorous and highly competitive medley path which involved:

A attestation of hypothesis appearance from each vendor
Hawker responses to a state of affairs document, demarcation how the creation would be able to support certain situations in the most fulfilling way
An in-depth SWOT psychotherapy was carried out on all competing products.

Numara Track was selected because of its customisable templates, overall simplicity of use, functionality and the information that it followed the ITIL framework. Gurdip Clare, Operations Administrator for Sportingbet comments:

We run an extremely busy IT division and as you can imagine we are heavily reliant on data as a commerce - downtime outlay currency Up until now, we have been operating multiple systems and this was proving difficult for leaning psychotherapy and having any meaningful KPI s. Our aim was to purchase a answer that was 100 percent snare based and could provide us with one single centralised system. Numara Track won hands down and met our rations more closely than any of the other crop that we evaluated.

The answer is also ITIL verified which gives us the plasticity to grow the instrument as the commerce grows. But most importantly Numara Track self-control provide a single classification for all incidents, so that moving forward we have better reporting, occasion management, supply organization and we can further improve communication.

Prior to selecting Numara Track 8, Sportingbet was using multiple systems across a numeral of geographic territories. However, as the wishes of the commerce grew Sportingbet realised that it needed a more robust and advanced solution. In particular raising global incidents was proving problematic and the firm was keen to improve information flow, encourage data allocation and Sportingbet wanted to make sure it was continuing to utilise wherewithal in the best possible way. Additionally, as an online business, it was looking for a web-based, adaptive planning that could be changed quickly without incurring costly professional navy fees.
Gurdip Clare continues: Numara Track 8 is written in an easy-to-use code, which enables us to make our own alterations and changes as we go along. This was very attractive because it wealth that we can build additional workflows and easily adapt the Service Writing table to the wishes of the business.
A soft launch of the creation has already been successfully completed and full accomplishment is expected in September 2008. Numara Software s Professional Armed forces side was on hand for direction preparation and self-control also help with the CMDB Arrangement Organization Catalog implementation.

The accomplishment of a new service writing writing writing counter is division of a bigger depiction for Sportingbet who are also disappearing down the ITIL route. James Frampton, General Administrator for Numara Software interpretation At Numara, we don t do path for path sake and we also recognise that every shopper is different and at varying levels of maturity. It is therefore very important that we vision each shopper on its own virtues and period of its enlargement of service organization and ITIL. Sportingbet is a fast growing dynamic organisation which is now starting to look closely at ITIL. They ve taken Numara Track as a method to deliver a practical approach to service rider out to the business. In particular they needed a instrument which they could deploy quickly, improve the tradition of IT wherewithal and the flow of information and data . Numara Track does exactly this, in an easy and rate effective way.

Numara Track 8 was launched in September 2007. For more information please appointment www.numarasoftware.co.uk.
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About Numara Software, Inc.
Founded in 1991, Numara Software Inc. is a global source of service writing writing writing counter organization solutions for help writing writing writing counter and shopper support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as shopper service desk, IT help desk, benefit management, software scrap and deployment, and set-up monitoring.
With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 shopper sites worldwide, Numara Software is a service writing writing writing counter organization solutions leader.
Examples of clients already benefiting from Track data include Ryanair, Paymentshield, Polaris Industries and the Special Olympics. Track-It! clients include SONY, Ford and Rolls Royce.
To catalog for a one-on-one guided walkthrough, attend a webinar or download a trial, please contact the UK sales side on: 44 0 800 195 2373 or appointment www.numarasoftware.co.uk

For further information:
Paula Elliott
C8 Consulting Ltd for Numara Software
44 0 7894 339645 44 0 118 9001132
paula c8consulting.co.uk

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