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Network Instruments Cuts Instance to Declaration and Provides Deep Request Show Psychiatry with Launch of Viewer 13

Enhanced monitoring stage couples real-time network health views with root-cause analysis

London, UK 14 October 2008 Network Instruments today announced the release of Viewer 13, its flagship monitoring platform. Viewer 13 adds features to Network Instruments retrospective network analysis RNA solution GigaStor and strengthens Viewer Reporting Server s ORS position as the central management hub for identifying and resolving performance problems.

Viewer 13 provides IT managers with complete network visibility and the tools needed to identify, investigate and resolve problems from a single solution. Troubleshooting can be done in real-time or retrospectively to reduce mean time to resolution MTTR and increase network performance.

Viewer 13 features include:
New real-time TopN enterprise-wide visibility through ORS NetLive
Single-click root cause analysis from application-level ORS reports
Nanosecond visibility and support for key financial protocols
New GigaStor file structure optimised for faster data mining and RNA
New GigaStor active reporting speeds problem resolution through immediate processing and extensive drill down capabilities
Unparalleled NetFlow scalability supports up to 512 NetFlow devices per collector
Expanded support for 802.11n wireless standard and OC-3 12

More than 80 per cent of application performance and availability failures will be blamed on network problems, but the network will actually represent less than 20 per cent of the root cause, said Debra Curtis, Research VP for Gartner. This blame game means that network teams are increasingly dealing with troubleshooting complex applications in addition to traditional network issues. Their expanded role requires tools that can analyse end-to-end application transactions to triage performance problems and determine the root cause, whether that be the network or elsewhere.

Real-Time Show Monitoring
Viewer 13 provides IT teams with a complete view of the network and the applications running over it. ORS enables superior monitoring and troubleshooting in a fraction of the time it takes for more conventional monitoring and analysis tools.

NetLive, a newly released ORS component, provides engineers with high-level network operation centre NOC views of network and application performance in real-time, allowing them to simultaneously monitor current network conditions while pinpointing concerns. From these business-wide views engineers can drill down and isolate network problems.

Increasingly customers want real-time, in-depth reporting in addition to retrospective analysis to identify causes of latency and application performance issues, explained Douglas Smith, president and co-founder of Network Instruments. ORS provides real-time monitoring and problem resolution. We don t believe there is another analysis company offering the same enterprise-view to packet-level drill-down capability, all seamlessly integrated into a single product set.

ORS also provides auto-base lining of application performance to identify unexpected deviations in application behaviour. In monitoring performance, engineers can drill from the application level down to a specific host server as well as compare day-by-day performance.


Targeting the Financial Sector
Viewer 13 also includes components designed to specifically benefit financial organisations. These institutions have particular monitoring requirements that differ greatly from the average company. The effectiveness of a trade is measured in nanoseconds, not milliseconds, necessitating drill down capabilities to a finite moment of time.

With millions of trades and transactions flowing over their networks, costs from degraded performance and downtime for financial organisations can quickly add up, explained Charles Thompson, manager of systems engineering for Network Instruments. Viewer 13 addresses the need for network teams to quickly isolate and solve these problems by providing visibility into microbursts.

Network Instruments has added several new features to address the financial sector s unique needs:
Expanded Financial Protocol Support Viewer offers in-depth FIX analysis including application-specific errors and statistics, and 29West, MOLD, and UDQF decode and support
Microburst Psychiatry Meets the financial sector s need for nanosecond detail

GigaStor Show Enhancements
As retrospective network analysis RNA emerges as the preferred method for pinpointing network and application problems, Network Instruments upgraded the GigaStor navigation interface and made additional enhancements to facilitate easier problem isolation and troubleshooting. The interface presents network activity within macro and micro timeline views, providing users a big-picture view as well as the micro view to quickly pinpoint problems.

RNA requires significant processing power to store terabytes of packets to disk and provide immediate analysis, explained Smith. To handle the high processing demands of RNA, we have created a unique file structure optimised for high-speed capture, storage and analysis. Beyond increased performance and reliability, the new operating system eliminates any potential fragmentation issues.

Request Analysis
As web services on the network increase, tracking performance by Internet Protocol IP or virtual IP is no longer adequate. The numbers of devices involved in providing HTTP-based services can make reporting unmanageable. Viewer s URL-based performance reporting monitors response times, volumes, utilisation and site-specific statistics. Additionally, response time analysis within ORS now compares response times to expert-defined thresholds, so engineers can easily identify when performance exceeds thresholds.

Ensuring timely access to business-critical application servers is the primary objective of any network engineer, explained Smith. Viewer gives network teams enhanced capabilities for tracking response times, handling custom applications and the ability to more easily manage the performance of Web-based services.

Additional Viewer 13 Features
In addition to significant reporting and performance enhancements in ORS and GigaStor, several new features expand Viewer s position as a leading analysis solution.
Increased NetFlow Scalability - Unparalleled scalability allows engineers to configure up to 512 NetFlow devices per collection device
Expanded Wireless Offering - Viewer supports the latest emerging wireless standard 802.11n
OC3 and OC12 Support - Monitoring and analysis of OC3c and OC12c traffic and decoding of OC-related protocols. Packet over SONET POS and asynchronous transfer mode ATM over SONET support.

Product Pricing
Viewer Standard, now with 802.11n support, is available for 995. Viewer Expert, with in-depth application analysis and increased NetFlow scalability, is available for 2,895. Viewer Suite, with SNMP console and Web reporting, is available for 3,995. The Viewer Reporting Server appliance price begins at 21,250. The GigaStor begins at 14,450 for the 2 TB two-port configuration. The OC 3c 12c probe appliance begins at 14,450. Additional product information is available at www.networkinstruments.co.uk.



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